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CLIENT STORIES

Check out who they are, what we did for them and what they have to say about us, below.

Commsworld is one of the UK’s leading Unified Communications Specialists, and one of the few providers that deliver truly integrated communications solutions.

When they approached Clockwork, they were looking for an end-to-end service that could meet their needs across all areas of the business. We were able to create a bespoke software solution that addressed everything the company required, and which remains a fundamental part of their business.

John McDermott, the business’s Group Operations Manager, said: “Service quality is at the forefront of what we do, and Support Desk Pro is a key tool in allowing us to fulfill our commitment to our customers.”

Linbrook Services employs well over 450 highly skilled professionals across the full range of building trades. It has a reputation for delivering a first-rate maintenance and refurbishment service to the public and private sectors, and prides itself on its flexibility and responsiveness to customer needs.

The company was looking for a way to capture and analyse data from its engineers in the field – Clockwork was an obvious choice to meet that need.

As Andy Butters, Linbrook Operations Manager, explains: “with Clockwork IT’s help, we have significantly reduced input errors and omissions due to the lack of paperwork and have dramatically increased the number of field visits making us much more responsive to our client’s needs.”

Lancashire Teaching Hospitals NHS Foundation Trust runs three locations, and serves around 1.5 million people. It was the first organization in the county to be awarded “teaching hospitals” status, and has over 6,500 members of staff.

The enormous amount of information that this organisation produces on a day-to-day basis needed a tailored IT service, and that’s where we came in. Clockwork has been an integral part of Lancashire Teaching Hospitals’ business for over ten years.

In the words of Elaine Clark, the business’s IT Service Desk Manager: “quite simply we couldn’t operate without Support Desk Pro, there simply would not be enough hours in the day.”

Panasonic Biomedical is one of the world’s leading providers high-quality medical and laboratory equipment that spans preservation, incubation, sterilisation and healthcare. From freezers to incubators, the demand for its expertise has grown steadily in the healthcare market.

They needed a way to track new installations through to completion, provide a rapid response to their clients and the structure required to provide regular servicing of their equipment. Working with Clockwork IT in both the UK and The Netherlands, they implemented a system that allowed them to do just that whereby all equipment was logged against their client’s sites and contracts put in place to ensure that servicing was completed at the appropriate time. In sending these jobs directly to their field-based engineers the number of visits has increased through the lack of ‘admin time’ necessary. As Neil Roberts, Service Manager, states “in providing the world class service that Panasonic is renowned for, Clockwork IT has undeniably helped us to increase and maintain this standard both here in the UK and across Europe”.

  • "Excellent service must be delivered consistently well’, John remarks, ‘Service quality is at the forefront of what we do, and Support Desk Pro is a key tool in allowing us to fulfil our commitment to our customers".
    John McDermott, Commsworld Ltd
  • “Speed of response is critical. Clockwork IT have provided us with immeasurable benefits to the work we do.”
    John Pitts, Linbrook Services Ltd
  • “In the drive to provide service quality, adaptability is critical in a changing environment. Speed of response is critical. Support Desk Pro has provided us with immeasurable benefits to the work we do.”
    Elaine Clark, Lancashire Teaching Hospitals

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