There are 1001 software packages in the marketplace promising x, y and z depending on your needs. The reality is that buying an ‘off the shelf’ product will probably satisfy 70% of them. Asking the vendor to amend/adapt/change those packages in order to meet the final 20/30% however is nigh on impossible. So, what are our options?

1. Learn to live with 70% of the functionality required and adjust your working practices to suit the system. This will inevitably require the following:

  • manual processes ie. a ‘bridge’ between the system and your needs
  • additional spreadsheet information for required reporting, etc.
  • security risk of key data being ‘outside the system’
  • additional staffing to cover the shortfalls of the system
  • danger of ‘loss of faith’ in new system

2. Carry on looking for the ‘perfect solution’ resulting in a continuation of the inefficiencies identified, hence the need for a new system

3. Look for a vendor who is willing to adapt their offering that will work for you.

For those who have a unique problem, it will require a unique solution. That’s why Clockwork offers a bespoke software design service – to make sure that our customers end up with something tailored totally to their needs. If an ‘off-the-shelf’ piece of software just won’t do the job, for the reasons outlined above, you will find that there are a number of benefits to taking this approach.

Firstly, a greater return on investment. While bespoke software can be more expensive, it can instantly deliver savings in time, money, and effort to most companies. It also forms part of your business’s intellectual property and gives you the opportunity to gain an immediate advantage by designing better systems that distinguish you from your competitors.

Secondly, when considering whether or not to have a bespoke piece of software designed for you, is the benefit of scalability. Most off-the-shelf solutions can cope with linear growth (ie. they can let you do more of the same) but they will probably struggle with lateral growth. This may hamper you should you need to introduce a new product/service or enter a new market. The good thing about bespoke software is that it can grow alongside your business, offering you a truly scalable solution into the future.

Bespoke software, however, is not for everyone. It’s the Rolls-Royce of solutions and takes more time, care and attention to allow a system to be built to specific needs. But, if it’s the right solution for you, the benefits are unquantifiable.

If you are need of a unique solution and want to deal with a vendor who believes in listening to your needs, creating a relationship that majors on trust and understanding, please enquire about our bespoke software design service.


We’re here to help you make your life easier. That starts with being available to answer all of your questions. If you would like to know more about how we can help you, please contact us using the contact form below.