Client profile

Ductbusters Ltd was established in 1996 as the need for specialised Ductwork cleaning in a wide range of commercial and medical premises became more apparent Since its inception, Ductbusters has been of service to all sizes of organisation from the smallest fast food outlet to major UK Hospital projects

Whilst the main focus of the business is Ductwork cleaning, Ductbusters have now expanded into Air Handling Unit maintenance, Kitchen Extract cleaning, the provision of Risk Assessments, Fire Damper drop testing and LEV testing.

The challenge

Having benefitted from using a CRM system for a number of years, the Senior Management team at Ductbusters recognized their need for change.

Given that their rapid business growth and continued expansion of services, this required a fresh look at systems that had the flexibility that they needed. They also knew that they needed to engage the services of a software company that could respond quickly and efficiently to their dynamic environment.

After a considered and lengthy search process, they identified Support Desk Pro as their preferred choice.

The challenge

Having benefitted from using a CRM system for a number of years, the Senior Management team at Ductbusters recognized their need for change.

Given that their rapid business growth and continued expansion of services, this required a fresh look at systems that had the flexibility that they needed. They also knew that they needed to engage the services of a software company that could respond quickly and efficiently to their dynamic environment.

After a considered and lengthy search process, they identified Support Desk Pro as their preferred choice.

  • Due to the magnitude of the change that we embarked upon, we anticipated that there would be a 6-12 month ‘settling down’ period after implementation of the new system. We were delighted that our expectations were completely exceeded when full adoption of the system took only 3-4 months.
    Gemma Quinn, Managing Director
  • What we love about Clockwork is their interest in our business and their ability to respond innovatively to our ever changing needs. Nothing seems to be too much trouble and they have a real ‘can do’ attitude that continues to surprise and delight us.
    Gemma Quinn, Managing Director

Ongoing benefits

In the short time that Ductbusters have adopted Support Desk Pro the business has continued to grow and develop. Additional services have been brought on board, as anticipated, and the system further developed to encompass these new processes.

Changes in industry standard auditing procedures required an immediate amendment to specific processes and forms. By adding the ability to hand draw a schematic drawing and the rework of an existing form/certificate meant that Ductbusters quickly met their compliance measures with flying colours.

COVID-19 update

Since the arrival of the global pandemic, Clockwork IT customers have been able to continue their field-based work, safe in the knowledge that:

Field based operatives do not have to attend the office to collect paperwork

Field based operatives can remain 2 metres apart from clients but have full knowledge of the job requirements

Field based operatives can take photos of job completion documents if clients do not want to ‘sign’ on the tablet/smartphone

Back office staff have been able to log into the system from home ensuring business continuity

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